Workflow Automation | Business Process Management (BPM) | Help Desk and Call Management | Customer Service (General) | On-line Customer Support | Customer Relationship Management (CRM) | Electronic Bill Presentment and Payment (EBPP) | Data Security | Authentication / Password Management | Content Delivery Networks/ Web Application Acceleration

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Lowering Enterprise Software Total Cost of Ownership through an Enterprise Application by OnDemand Software April 2008 - (Free Research) This white paper examines the challenge of keeping a lid on enterprise software costs, explores how an effective training platform can help reduce enterprise software TCO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: PCI DSS Compliance Overview and Best Practices by SearchCompliance.com October 2008 - (Free Research) This SearchCIO.com and SearchSecurity.com E-guide offers an explanation of the requirements of Payment Card Industry Data Security Standard (PCI DSS) and best practices for ensuring compliance with it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI by OnDemand Software (E-mail this company) May 2007 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressable Advertising Opportunities for Network Operators by Motorola, Inc. December 2008 - (Free Research) This paper provides an overview of advanced advertising opportunities and outlines Motorola's commitment to targeted video advertising. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LTE Upgrade Strategies by Motorola, Inc. January 2009 - (Free Research) The growth in data traffic continues to increase at unprecedented rates, and many operators are already considering their options for near and long term growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FAMIS Mobile for Maintenance Management by FAMIS Software, Inc., An Accruent Company December 2008 - (Free Research) FAMIS Mobile for Maintenance Management delivers the next generation of mobile software for automating field workers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FAMIS Performance Scorecard by FAMIS Software, Inc., An Accruent Company December 2008 - (Free Research) FAMIS Performance Scorecard is a performance management communication system that directs the energies, skill sets, and area expertise held by people throughout the Organization toward achieving targeted results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FAMIS Wireless for Maintenance Management by FAMIS Software, Inc., An Accruent Company December 2008 - (Free Research) FAMIS Wireless for Maintenance Management is designed to provide unprecedented remote access to facilities data, in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quicktour Demo: Key Differentiators between Microstrategy and SAS by MicroStrategy Incorporated December 2008 - (Free Research) This tour provides an overview of MicroStrategy platform's uniquely powerful enterprise BI capabilities and illustrates the 12 key differentiators between MicroStrategy and SAS. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Confront Escalating Data Storage and Power Requirement with HP's Enterprise Virtual Array by Mobius Partners September 2008 - (Free Research) The University of Houston was facing unprecedented demands for power from its High Performance Computing Lab and to overcome this problem they used HP's Enterprise Virtual Array (EVA) 6000 Series for SAN and C-Class Chassis. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Investing in Innovation Gartner On-Demand Webcast by SAP America Inc December 2008 - (Free Research) In today's marketplace creating sustainable growth requires you to constantly innovate. Innovations - in both product features and service delivery - are increasingly important as a means to differentiate yourself from the competition.. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Email management suite by Iron Mountain Digital June 2008 - (Free Research) Email management solutions are designed to simplify your email management complexities. In this brief Videocast, legendary British comic, John Cleese, explains why you should want a total email management suite. (VIDEO) VIEW ABSTRACT | GO TO

A Modern Approach to On-Demand Email and Data Security by Proofpoint, Inc. April 2008 - (Free Research) Email and data security solutions are available in different deployment configurations, from hardware and virtual appliances to software. Another option, “on-demand” or “software as a service” (SaaS), is rapidly gaining traction as... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP in the Midmarket by SAP America Inc September 2008 - (Free Research) Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Global Facilities Management by FAMIS Software, Inc., An Accruent Company June 2008 - (Free Research) By using FAMIS, Nortel has realized its mandate for an accurate, secure, consistent, and shared repository of information and HOK has created a global reporting system generating global monthly snapshots, developing report scheduling. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration by Vision Solutions December 2008 - (Free Research) This white paper shows how a software-based data replication solution can drive value by providing simplified, on-demand enterprise-wide data sharing and right-time data integration for any business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Upgrading to "full 802.11n" by Motorola, Inc. December 2008 - (Free Research) In this podcast, Lisa Phifer and Kate Dostart discuss what businesses can expect to see in the final 802.11n standard and how those "full 802.11n" differences will and won't impact your deployments. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix July 2008 - (Free Research) Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits and Advantages of Recording and Archiving Calls by Teleformix July 2008 - (Free Research) This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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