CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Customer Service (General) | Customer Information Management/ Customer Databases | Customer Interaction Management | Sales Management | Business Process Management (BPM) | Business Intelligence Solutions | Customer Data Integration | Sales Force Automation (SFA)

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Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer by Sage SalesLogix October 01, 2008 - (Free Research) Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media. This paper explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: A Business Imperative for Companies during the Global Economic Downturn by Sage SalesLogix June 01, 2009 - (Free Research) The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities - despite the most challenging market conditions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc. June 10, 2009 - (Free Research) To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America Inc January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Reducing Risks Associated with Adopting a Customer Relationship Management System by Oracle Corporation December 01, 2008 - (Free Research) This white paper briefly highlights CRM's recent evolution and examines the risks that accompany those developments. Most important, it identifies the capabilities of Oracle User Productivity Kit that can mitigate the risks posed by CRM systems and maximize the opportunities for valuable returns on CRM investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Does Contact Compliance Matter to your Oracle CRM Application? by Gryphon Networks Corp June 16, 2009 - (Free Research) This Webcast provides strategies for effectively maintaining and managing customer contacts in today's challenging regulatory environment while improving sales and marketing campaigns with Oracle CRM. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation September 2008 - (Free Research) This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Start Specifically, Expand Progressively: An Evolutionary Approach to Improving Customer Acquisition and Loyalty by SAP America Inc March 2009 - (Free Research) In this white paper we look at five key areas where manufacturing can gain major benefits from customer relationship management (CRM) tools in as little as three to four months. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation January 2009 - (Free Research) Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. (EBOOK) VIEW ABSTRACT | GO TO

CRM: Metrics that Effect the Bottom Line by Actuate May 2009 - (Free Research) Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Your Data Assets by Pitney Bowes Business Insight March 2009 - (Free Research) Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value by Microsoft March 2007 - (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution June 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video White Paper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation June 2009 - (Free Research) During tough economic times customer relationship management is key to staying ahead of the game. This video will discuss seven tips to leverage CRM during lean economic times. (VIDEO) VIEW ABSTRACT | GO TO

7 Tips for Improving Your Sales Strategy in a Recession by Oracle Corporation January 2009 - (Free Research) This paper discusses seven tips for leveraging customer relationship management (CRM) processes to turbocharge sales operation during lean economic times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation February 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proactive Sales Intelligence: The New Requirement for Getting Into the Game by ZoomInfo May 2009 - (Free Research) This white paper examines an area that holds real promise for optimizing the performance of almost any sales force-providing salespeople with "proactive" access to sales intelligence. Read on to learn how proactive sales intelligence can benefit your sales force and sales effectiveness almost immediately. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Suite Software Product Directory 2009 Edition by SearchCRM April 2009 - (Free Research) Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America Inc April 2009 - (Free Research) This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. (IT BRIEFING) VIEW ABSTRACT | GO TO

Client Relationship Management for Asset Managers by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Varicent for Microsoft© Dynamics CRM by Varicent Software June 2009 - (Free Research) Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable compensation, your sales team will ensure to utilize your CRM and ensure its the one source for sales performance information. (PRODUCT DEMO) GO TO

Considering CRM solutions? First understand CRM best practices by Sage SalesLogix November 2007 - (Free Research) The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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