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Implementing a Telecommuting Program by Avaya Inc.
June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
ERP for Service Organizations by Epicor Software Corporation
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
How to Minimize Risk with a Software Vendor 'Prenup' by Iron Mountain Digital
October 2008 - (Free Research) This report reveals how organizations are thinking more strategically when it comes to protecting software investments in the event of a vendor contract breach, vendor bankruptcy, or discontinued or compromised support.
Customer Information Quality Protection and Assessment by Datanomic
A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.
Empowering the Mobile Enterprise by CDC Software - Ross Enterprise
September 2008 - (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Adding Shock Absorbers to Your Messaging System by Azaleos Corporation
December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
VUE Software: Enterprise Incentive Management by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
6 Top Support Issues that Keep Execs Awake at Night by Citrix Online - GotoAssist
May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.
The Impact of Regulations on Email Archiving Requirements by Google
October 2008 - (Free Research) Email has become the lifeblood of the modern enterprise: it has supplanted paper-based and verbal communications as the most critical single element of the corporate communications infrastructure.
Thriving in an Economic Downturn by Avaya Inc.
August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low even when everyone is tightening their budgets.
Case Study: Ennis Knupp + Associates by ABS Associates, Inc.
August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
Is automation possible in complex data centers? by CA
July 2008 - (Free Research) This whitepaper describes how CA solutions enable organizations to control resources and achieve IT efficiency by controlling costs. This also simplifies the management of the IT environment, while improving the delivery of critical IT services.
Data Integration Solution - Rapid Implementations by Infosolve Technologies, Inc.
Utilize an integrated solution that combines all the key components critical for a successful data integration implementation. Explore cutting edge best practices that can lead to a highly standardized approach to all stages of implementation.
Data Migration Solution - Rapid Implementations by Infosolve Technologies, Inc.
Learn about data migration services that will alleviate your data migration challenges and combine all the key components critical for a successful data migration implementation
Application Performance Management Report (Aberdeen Group) by Shunra Software
October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications.
Mastering the Latest Master Data Management Best Practices by Kalido
October 2008 - (Free Research) View this expert Podcast and learn how to prepare data environments for a master data management (MDM) implementation. Hear advice on developing MDM soft skills and learn how to measure the success of MDM implementations.
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