Customer Relationship Management (CRM) | Customer Data Integration | Customer Service (General) | Customer Experience Management (CEM) | Customer Information Management/ Customer Databases | Electronic Bill Presentment and Payment (EBPP) | Social Networks and Community Management | Customer Self-service/ e-Self Help | Mobile Device Management | Enterprise Information Integration/ Metadata Management

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Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 26, 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Communication Management by Pitney Bowes Business Insight July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Experience Maturity Monitor: The State of Customer Experience Capabilities and Competencies by SAS Institute Inc. August 24, 2009 - (Free Research) This white paper presents you with the information to understand the customer experience management philosophy, strategies and tactics across a broad base of companies. Read this paper to learn the advantages that accrue with superior customer experience capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Driven Marketing by IBM October 05, 2009 - (Free Research) Read this report to learn the findings of an Aberdeen Group study examining how organizations are using data to impact marketing performance and marketing effectiveness. This study offers best practices from hundreds of organizations that identify how to use data to achieve superior performance. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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