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Gain competitive advantage by using Customer Experience Management Solutions to extend brand value by Tealeaf December 22, 2011 - (Free Research) In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

SAN Considerations in a Virtualized Environment with Greg Schulz by Dell and VMware January 20, 2012 - (Free Research) This expert webcast featuring Greg Schulz, founder and senior analyst with StorageIO, explores the benefits, challenges, and best practices for implementing SANs in your small to midsize company. Watch now to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain January 05, 2012 - (Free Research) The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. (EGUIDE) VIEW ABSTRACT | GO TO

Information Governance Online Symposium by SearchCompliance.com November 14, 2011 - (Free Research) We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff by Talend June 28, 2009 - (Free Research) This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Expert guide to new features in Windows Server 2008 R2 by Dell and Microsoft May 19, 2011 - (Free Research) This expert e-guide examines the top ten Windows Server 2008 R2 enhancements that organizations should consider before deciding to upgrade to this new operating system. Plus, learn how to leverage Hyper-V to monitor memory in your virtual server environment. (EGUIDE) VIEW ABSTRACT | GO TO

SharePoint Concerns and Considerations by Huddle November 22, 2010 - (Free Research) This expert e-guide debunks common myths about how SharePoint works and what it can and cannot be used for. Save yourself time and headache with these expert tips and get insight on what SharePoint can realistically deliver. (EGUIDE) VIEW ABSTRACT | GO TO

Becoming Customer Driven - Enabling Distributed B2B Order Management by IBM January 30, 2012 - (Free Research) This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM November 2010 - (Free Research) Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery by Oracle Corporation June 2009 - (Free Research) Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This E-Book is your industry-specific roadmap out of the economic slump. (EBOOK) VIEW ABSTRACT | GO TO

Experts say CEM technology can build single view of customer by Infor CRM January 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. (EGUIDE) VIEW ABSTRACT | GO TO

Business Services Innovation: How Top CIOs Take the Lead by Hewlett-Packard Company December 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships. (EGUIDE) VIEW ABSTRACT | GO TO

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tread carefully with social media-based customer loyalty programs by Infor CRM February 2012 - (Free Research) Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. (EGUIDE) VIEW ABSTRACT | GO TO

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. (EGUIDE) VIEW ABSTRACT | GO TO

Step-by-step Guide to Migrating from Exchange 2003 to Exchange 2010 by Mimecast June 2011 - (Free Research) While Exchange 2010 promises to offer enhanced communication and collaboration capabilities, the migration process can still be a challenge for even the most diligent IT professional. Take a look at this e-book from the editors at SearchExchange.com for a top-to-bottom, expert analysis of the Exchange migration process. (EBOOK) VIEW ABSTRACT | GO TO

Mitigating the Risks of Email Outages by Mimecast June 2011 - (Free Research) Email is the dominant mode of enterprise communication, so even a brief outage can have a serious impact on customer relationships and, most importantly, revenue streams. Take a look at this expert resource for a detailed analysis of the challenges facing email continuity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc. July 2011 - (Free Research) Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Social Media-based Customer Loyalty Programs by Infor CRM February 2012 - (Free Research) This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. (EGUIDE) VIEW ABSTRACT | GO TO

Yamaha in Tune with DocuSign for Salesforce by DocuSign, Inc. January 2012 - (Free Research) Read this brief case study to learn how Yamaha greatly improved its contract management processes with DocuSign and then implemented the electronic signature system into its Salesforce system for even more efficient processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Social Sales Revolution by Salesforce.com February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

WebSphere MQ 7.0 Features and Enhancements by IBM December 2011 - (Free Research) This e-book provides details about IBM WebSphere MQ V7.0 product features and enhancements required for individuals and organizations to make informed application and design decisions prior to implementing a WebSphere MQ infrastructure or begin development of a WebSphere MQ application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Contract: Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship by SAP America, Inc. July 2011 - (Free Research) This expert e-book takes an in-depth look at how industry leaders are using social media to build better relationships with their customers. Inside, learn the ways that customer communities are impacting how companies do business, as well as the importance of harnessing this power for constructive dialog. (EBOOK) VIEW ABSTRACT | GO TO

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