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The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution June 09, 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Detect and Survive by Guidance Software, Inc. April 15, 2010 - (Free Research) This white paper discusses why the need to forensically examine security threats is an increasingly vital tool for modern companies. It also examines leading providers of this technology, including EnCase Cybersecurity from Guidance Software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Coming Revolution in Web Analytics: How Third‐Generation Digital Analytics Tools will Change your Business Forever by SAS Institute Inc. May 04, 2010 - (Free Research) This white paper describes the impending revolution in digital analytics, one that has the potential to change both the Web analytics and BI fields forever. Read on to learn the case for a new approach toward customer intelligence that leverages all available data, not just that data that is most convenient given the available tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Commerce: The Game Has Changed – Have Retailers? by Art Technology Group (ATG) July 21, 2010 - (Free Research) In the past couple years, online shopping by consumers has increased exponentially. The timeline for mobile shopping adoption has taken a huge turn as well with the overwhelming acceptance of smart phones. Continue reading to explore how the online commerce has changed and learn how the best retailers are changing with it. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

AirMagnet Survey: Strategic Wireless LAN Design by AirMagnet June 08, 2010 - (Free Research) AirMagnet Survey is the most accurate mobile WLAN design and deployment solution for 802.11a/b/g/n indoor and outdoor wireless networks. It gathers critical Wi-Fi and RF spectrum information and generates detailed Wi-Fi performance maps of the results for easy network deployment, capacity planning, and optimization of wireless LANs. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Key Factors to Consider During a Salesforce CRM Merge by Bluewolf May 06, 2010 - (Free Research) For Salesforce CRM customers, organizational changes might necessitate the consolidation of multiple instances, also called an ‘org merge.’ This paper will describe why and when companies need an org merge and best practices for ensuring a successful merge. Continue reading to learn the key factors to consider during a Salesforce CRM merge. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Get More from Your Existing Interactive Voice Response (IVR) by Raytheon BBN Technologies July 22, 2010 - (Free Research) This paper explores how to reduce agent-handled call volume – by increasing self-service success and by routing more calls to the correct queue and to increase customer satisfaction with the IVR. Continue reading to learn how analyzing customer behavior inside your IVR will reveal fixable obstacles and frustrations that will make a big difference. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge March 13, 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Harness Enterprise Data with SQL Server® 2008 R2 and New Intel® Xeon® Processors by Intel May 04, 2010 - (Free Research) This paper describes game-changing innovations in SQL Server® 2008 R2, including self-service business intelligence (BI), server manageability, complex event processing (CEP), and Master Data Services.  (WHITE PAPER) GO TO WHITE PAPER

Upgrading Siebel CRM with Zero Downtime by Oracle Corporation November 02, 2009 - (Free Research) This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Borderless Applications and the Changing Face of Application Performance Management (APM) by Compuware Corporation July 21, 2010 - (Free Research) This paper explores application performance management (APM) in the past, present, and future. Continue reading to learn all about APM and learn how your company can ensure they have an APM strategy that won’t leave them high and dry when it matters most. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? by Oracle Corporation October 02, 2009 - (Free Research) According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Competing On Customer Intelligence: Leveraging Insight, Interaction and Continuous Improvement to Drive Customer Centricity by SAS Institute Inc. August 24, 2009 - (Free Research) This white paper provides advice on how to build a more durable and profitable customer base by adopting the customer-centric business model. Read this paper to learn how to successfully adopt a customer-centric business model in your organization today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft System Center Configuration Manager 2007 SP2, R2, R3 by Global Knowledge July 27, 2010 - (Free Research) The fourth edition of Microsoft’s System Management Server was released in August, 2007 with a new name, System Center Configuration Manager, making it part of the System Center brand. This paper will go through the components of each variety of this product to clear up any confusion around this valuable piece of management software. (WHITE PAPER) GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Your Data Assets by Pitney Bowes Business Insight July 2009 - (Free Research) Information management is integral to successfully maintaining a competitive advantage. The value of all your data can increase or decrease over time depending on how you manage it. Read on to learn how to gain the insights into information management you need to succeed and gain that competitive edge that is now more important than ever. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essentials of CRM for Wealth Management: Empower Advisors with Client-centric Tools by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) In this white paper, learn how wealth management firms can use customer relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: What's New in SQL Server 2008 R2 by Dell Inc., Microsoft and AMD July 2010 - (Free Research) Considering a move to SQL Server 2008 R2? This presentation transcript outlines the features you absolutely need to know about, with details on changes for BI, virtualization, licensing and more. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

SQL Server 2008 R2: What's new and what it means to you by Dell Inc., Microsoft and AMD July 2010 - (Free Research) Considering a move to SQL Server 2008 R2? This webcast outlines the features you absolutely need to know about, with details on changes for BI, virtualization, licensing and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: Windows Server 2008 R2 - Top 10 Changes You'll Actually Care About by Dell and Microsoft December 2009 - (Free Research) This presentation transcript will discuss the top ten most useful advantages of Windows Server 2008 R2. Gain insight into improvements made to Terminal Services and Hyper-V that can provide your organization with increased flexibility. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Podcast: Windows Server 2008 R2: Top 10 Changes You'll Actually Care About by Dell and Microsoft November 2009 - (Free Research) Listen to this podcast to learn about the top ten most useful advantages of Windows Server 2008 R2. Gain insight into improvements made to Terminal Services and Hyper-V that can provide your organization with increased flexibility. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Windows Server 2008 R2: Top 10 Changes You'll Actually Care About by Dell and Microsoft November 2009 - (Free Research) Watch this webcast to learn about the top ten most useful advantages of Windows Server 2008 R2. Gain insight into improvements made to Terminal Services and Hyper-V that can provide your organization with increased flexibility. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Critical Path to Competitive Differentiation for Growing Companies by SAP America, Inc. April 2010 - (Free Research) This paper discusses how insight is best achieved by combining real-world experience and analytics. Although experience and analytics are not mutually exclusive, there is growing evidence that use of BI and analytics leads to competitive advantage including improvements in customer service, the creation of new products or services and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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