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5 Best Practices for Telling Great Stories with Data by Tableau Software
February 2008 - (Free Research) Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.
Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company
April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.
Show Me: Automatic Presentation for Visual Analysis by Tableau Software
February 2008 - (Free Research) Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
Web Content Management Ecosystems: Making Disconnected Technologies Play Nice Together by Clickability, Inc.
March 2010 - (Free Research) This whitepaper reviews different levels of technology-integration capabilities and the required processes to achieve successful outcomes. You will also learn the necessary requirements in a WCM platform that allow the freedom to choose a simple high-level integration or a deeper system level integration, depending on your specific use case.
Presentation Transcript: Home Is Where the Money Is by inContact
March 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth.
Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
Home Is Where The Money Is by inContact
January 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
A Q&A on Batch Tuning - Reduce CPU and Run-Time by Expanding the Practice to the Enterprise by Software Engineering of America, Inc.
February 2010 - (Free Research) Listen to this podcast Q&A session to learn how batch tuning can enable your organization to reduce their required computing resources and run-time, ultimately saving money. Learn how to significantly gain insight into how you can improve the results of your batch tuning initiative by changing the traditional approach to batch tuning projects.
Cross-Channel Campaign Management - Next Generation Multichannel Marketing by Infor CRM
March 2009 - (Free Research) This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.
How to Accelerate your SOA with Real-time Data Integration by Oracle Corporation
April 2010 - (Free Research) How can you better manage the deluge of business information? This webcast demonstrates that by leveraging best practices in Service Oriented Architecture (SOA) in combination with a comprehensive data integration approach, companies can lower costs through consolidation, reduce the risk of bad data polluting their applications, and more.
Performance Monitor: ERP at the Speed of Light by Oracle Corporation
January 2007 - (Free Research) Quickly implementing an ERP software solution can be of tremendous benefit. Read this white paper to learn about easy-to-follow best practices for achieving a successful accelerated implementation.
Weighing your call center hosting options by inContact
December 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.
Madness? Mergers, Acquisitions, and Divestitures by SAP America, Inc.
October 2008 - (Free Research) This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.
SAP® BusinessObjects Data Services: One Product For Data Quality and Data Integration by SAP America, Inc.
June 2009 - (Free Research) Introducing SAP® BusinessObjects Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
Vista SP1: What You Need to Know before You Deploy by Global Knowledge
December 2008 - (Free Research) The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible.
5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.
February 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Disaster Recovery: Plan for the Worst, Expect the Best by CDW Corporation
September 2009 - (Free Research) These days, it is rare to find a company without a disaster recovery plan - a fact due in large part to a rash of high-profile disasters in recent years. The risks are too great to ignore. But many companies are still not doing enough to protect their businesses. This paper provides tips for how to protect your business.
PODCAST: Enabling the Business Governance of Data by ASG Software Solutions
February 2010 - (Free Research) This podcast, featuring Rob Karel of Forrester Research, discusses how enterprises are linking metadata to the formal management of business terms to achieve true enterprise governance.
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