Basic Evaluation email - KnowledgeStorm CRM Results for Basic Evaluation email

December 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more.

(WHITE PAPER)

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Mitigating the Risks of Email Outages by Mimecast

June 2011 - (Free Research) Email is the dominant mode of enterprise communication, so even a brief outage can have a serious impact on customer relationships and, most importantly, revenue streams. Take a look at this expert resource for a detailed analysis of the challenges facing email continuity.

(WHITE PAPER)

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The Ultimate Guide to Email Prospecting by Citrix Online Go To Meeting

January 2012 - (Free Research) This new e-book by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation.

(WHITE PAPER)

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7 Hot Email Prospecting Tips by Citrix Online Go To Meeting

January 2012 - (Free Research) This one-pager by Jill Konrath, sales strategist and author, outlines seven essential guidelines that will increase your email prospecting success.

(WHITE PAPER)

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Securing Access to the IT Infrastructure: Predictions for 2012 that Every IT Security Pro Needs to Know by FoxT

December 2011 - (Free Research) With the rise of consumerization and increasing movement of resources to the cloud, access management, enforcement and auditing have become more complex than ever before. And there are still some basic access management challenges that need to be addressed. This paper outlines 5 predictions for 2012 for access management.

(WHITE PAPER)

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Matching Technology Improves Data Quality by Talend

September 2010 - (Free Research) Matching technology plays an important role in achieving a single view of customers, parts, transactions or almost any type of data. Often used to identify duplicates, matching technology is vital to providing data that is fit-for-use in enterprise applications. This paper outlines the basic theories, strategies, and algorithms of record matching.

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

(ESSENTIAL GUIDE)

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Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc.

October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.

(WHITE PAPER)

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Step-by-step Guide to Migrating from Exchange 2003 to Exchange 2010 by Mimecast

June 2011 - (Free Research) While Exchange 2010 promises to offer enhanced communication and collaboration capabilities, the migration process can still be a challenge for even the most diligent IT professional. Take a look at this e-book from the editors at SearchExchange.com for a top-to-bottom, expert analysis of the Exchange migration process.

(EBOOK)

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Understanding the Reasons Behind Data Loss Disasters by Websense, Inc.

February 2012 - (Free Research) While the importance of establishing the right IT systems and security policies have been expressed time and time again, a quick glance at the news headlines on data disasters reveal that not all organizations have a grasp on data leak protection. View this paper to explore some data loss incidents and the key leassons learned.

(WHITE PAPER)

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Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.

January 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.

(WHITE PAPER)

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The Forrester Wave™: Enterprise Service Bus, Q2 2011 Software AG, Tibco Software, Oracle, And Progress Software Lead The Way by Progress Software

April 2011 - (Free Research) Forrester Research conducted briefings and demonstration reviews with five commercial and four open source enterprise service bus (ESB) product vendors and evaluated their capabilities in each of the five following functional categories: architecture, connection, mediation, orchestration, and change and control.

(ANALYST REPORT)

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Exchange 2010: Performance Enhancements by Dell, Inc. and Intel

June 2011 - (Free Research) Microsoft Exchange 2010 promises performance enhancements to those SMBs that utilize this platform, giving them a real incentive to upgrade from Exchange 2003 and 2007. Check out this white paper and learn about the benefits this platform can bring to your email messaging system and more.

(WHITE PAPER)

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The Social Sales Revolution by Salesforce.com

February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.

(EBOOK)

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7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company)

December 2011 - (Free Research) Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

(WHITE PAPER)

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The Risks of Social Media and What Can be Done to Manage Them by CommVault Systems, Inc.

July 2011 - (Free Research) There are both risks and rewards associated with the use of social media in a corporate setting, but one thing is clear: Decision makers can no longer ignore social media management. Read this white paper to learn more about the risks, rewards, and potential pitfalls of social networking

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Video: LotusLive Suite by IBM

January 2012 - (Free Research) Watch this videocast to learn how IBM LotusLive provides a secure, robust and integrated communication environment to help you manage email, projects, remote teams and global clients. Take advantage of these collaborative tools so your employees can be more productive — regardless of device or geographic location.

(VIDEOCAST)

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Information Governance Online Symposium by SearchCompliance.com

November 2011 - (Free Research) We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams.

(VIRTUAL SEMINAR)

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Managing the customer experience across channels -- a manager's guide by Oracle Corporation

May 2011 - (Free Research) This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy.

(WHITE PAPER)

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Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc.

September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.

(WHITE PAPER)

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Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM

January 2012 - (Free Research) This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.

(VIDEO)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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