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Recover lost online revenue with customer experience management by Tealeaf
November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.
Virtual Disaster Recovery Solutions for IT Executives by Dell Compellent
August 2011 - (Free Research) Disaster recovery (DR) shouldn’t be left on the back burner until a natural disaster strikes. In fact, around 80% of network disruptions are a result of IT architecture complexity. But for many organizations, virtualization is an economical DR solution. This e-guide addresses the benefits of virtual disaster recovery.
Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge
May 2009 - (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise.
HP Key Strategies for Successful Customer CMDB Implementations. by Hewlett-Packard Company
June 2008 - (Free Research) To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Channel Ezine December by IBM
December 2011 - (Free Research) How are you expanding your business in the channel in 2012? What areas of specialization are your customers clamoring for? What are you doing to address their needs? Check out this December issue of Channel Strategies and make sure you're on the right track for 2012.
SearchDataBackup VMware Backup Tutorial by Quantum Corporation
August 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more.
Top 10 Reasons For Cloud Backup by Autonomy, an HP company
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November 2011 - (Free Research) This white paper explores the advantages of backing up to the cloud, and provides ten reasons why cloud backup is a strong solution to today's data protection challenges. Read on to learn more.
Mitigating the Risks of Email Outages by Mimecast
June 2011 - (Free Research) Email is the dominant mode of enterprise communication, so even a brief outage can have a serious impact on customer relationships and, most importantly, revenue streams. Take a look at this expert resource for a detailed analysis of the challenges facing email continuity.
Sophisticated insights in Banking - From complexity to client centricity by IBM
November 2011 - (Free Research) This white paper outlines steps that financial institutions can take to become more business savvy and efficient in the age of the consumer. Read on and learn how to leverage information and reduce risk, properly set product prices, learn about your clients and more.
Test Apps in a Snap by Dell Compellent
January 2011 - (Free Research) To provide a risk-free environment for application and OS testing, Dell Compellent utilizes the same Instant Replay architecture that drives its continuous data protection software. The technology can be used to create exact clone copies of existing production VMs, complete with all installed applications. Read this white paper to learn more.
BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
Achieving Business Value with Network and Application Visibility by Riverbed Technology, Inc.
January 2012 - (Free Research) This resource provides in-depth information and data taken from 9 comprehensive interviews with current Riverbed Cascade customers. Customer experiences before and after the application visibility solution was implemented are explored.
Storage Magazine December 2011 by SearchStorage.com
December 2011 - (Free Research) A new year is just around around the corner! This latest issue of Storage lists the 6 hottest storage technologies of 2012 that are ready to transform your data center.
Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation
March 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why.
Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc.
September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.
City of Ulm Case Study by Centennial-Software
July 2008 - (Free Research) The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability.
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