Customer Relationship Management (CRM) | Application Integration | Customer Experience Management (CEM) | Social Networks and Community Management | Customer Service (General) | Web Services | Business to Consumer Web Commerce | Business to Business Web Commerce | Systems Integration | Open Source

Search Results		1 - 8 of 8
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). (ANALYST BRIEF) VIEW ABSTRACT | GO TO

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Duet Enterprise: Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP by Microsoft January 04, 2012 - (Free Research) In this brief case study, learn how Duet Enterprise for Microsoft SharePoint and SAP Applications provides a framework to unify collaboration, productivity, and business data to enhance the user experience and improve productivity and decision making. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using BPM and SOA in the Modern Enterprise by Oracle Corporation UK Ltd February 01, 2011 - (Free Research) This paper discusses some of the most important goals of the modern enterprise and the ways in which Service-Oriented Architectures (SOA) and Business Process Management (BPM) are innovatively addressing them, with an emphasis on solving today'schallenges and putting in place an enterprise-wide architecture and framework for future successes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fuse IDE for Ease-of-use with Apache Camel by FuseSource December 02, 2011 - (Free Research) In this video, FuseSource engineer Claus Ibsen introduces Apache Camel, a lightweight integration framework that can help you go from enterprise integration patterns (EIPs) to production. Hear why popular open source projects and multple enterprise service bus (ESB) servers include Apache Camel in their distributions. (VIDEO) VIEW ABSTRACT | GO TO

Gartner: A perspective on Android 2.2 for the enterprise by ComputerWeekly.com September 23, 2010 - (Free Research) With the announcement of Android 2.2, code named "Froyo," Google targets the enterprisemarket for the first time. This release has features to enable devices that can be grantedsupport under the "appliance level" of the Gartner Managed Diversity Framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 8 of 8

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.