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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation

April 26, 2011 - (Free Research) As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.

(WHITE PAPER)

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B2B Benchmark Assessment for B2B Services Sector by IBM

January 30, 2012 - (Free Research) Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors.

(ASSESSMENT TOOL)

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Becoming Customer Driven - Enabling Distributed B2B Order Management by IBM

January 30, 2012 - (Free Research) This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM.

(WHITE PAPER)

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Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc.

October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.

(WHITE PAPER)

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Service. Smarter. Thriving in the age of the empowered customer by IBM

January 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.

(WHITE PAPER)

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Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).

(ANALYST BRIEF)

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The Customer Experience Edge by SAP America, Inc.

July 2011 - (Free Research) Getting the right mix of quality service, engagement and communication is difficult, and it's not uncommon for an organization's customer service score to fall short of the experience they believe they are providing. This e-book preview excerpt delves into the finer details of providing a quality customer experience.

(EBOOK)

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Medtronic shares its experiences as an SAP HANA Early Adopter by Cisco Systems, Inc.

January 2012 - (Free Research) This case study explains how one company decided on a reporting solution that enabled them to accommodate more data without sacrificing performance. Learn more about SAP Hana and obtain detailed guidelines for successful implementation.

(CASE STUDY)

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7 Hot Email Prospecting Tips by Citrix Online Go To Meeting

January 2012 - (Free Research) This one-pager by Jill Konrath, sales strategist and author, outlines seven essential guidelines that will increase your email prospecting success.

(WHITE PAPER)

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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

(ESSENTIAL GUIDE)

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Bloomberg BusinessWeek - How To Achieve a Great and Profitable Customer Experience by SAP America, Inc.

March 2011 - (Free Research) Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)

(WHITE PAPER)

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The Risks of Social Media and What Can be Done to Manage Them by CommVault Systems, Inc.

July 2011 - (Free Research) There are both risks and rewards associated with the use of social media in a corporate setting, but one thing is clear: Decision makers can no longer ignore social media management. Read this white paper to learn more about the risks, rewards, and potential pitfalls of social networking

(WHITE PAPER)

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