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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
Vmware Training: June 2010 Issue by Global Knowledge
May 25, 2010 - (Free Research) Welcome to the June 2010 issue of VMware Training for individuals who want to demonstrate their expertise in virtual infrastructure and increase their potential for career advancement. This month's training guide lists the courses and their descriptions to help you enroll in the classes that will help you gain the certification you're looking for.
Microsoft Training: June – December 2010 by Global Knowledge
July 06, 2010 - (Free Research) In this training guide you’ll learn about: Certification Boot Camps, Windows Server, Windows 7, Exchange Server, Windows SharePoint, SQL Server and so much more.
Managing IT in a Downturn: Beyond Cost Cutting by SAP America, Inc.
November 01, 2008 - (Free Research) Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions.
FACTS® 125™ by Ebix Health, Inc.
January 2001 - (Free Research) FACTS® 125™ is a fully automated and comprehensive system for the management of Section 125, Flexible Benefit plans.
Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge
March 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).
E-Book: New Rules for HIPAA by SearchSecurity.com & SearchCompliance.com
May 2010 - (Free Research) Organizations that had to comply with HIPAA were frustrated by the lack of enforcement and specifics. The HITECH Act is changing all of that. Read this e-book to learn how the HIPAA is getting new teeth, new ways the FTC is getting involved, and more.
Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry
February 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback.
Presentation Transcript: What's New in SQL Server 2008 R2 by Dell Inc., Microsoft and AMD
July 2010 - (Free Research) Considering a move to SQL Server 2008 R2? This presentation transcript outlines the features you absolutely need to know about, with details on changes for BI, virtualization, licensing and more.
The Massachusetts Data Protection Law by SearchSecurity.com & SearchCompliance.com
June 2009 - (Free Research) Massachusetts businesses facing down MA 201 CMR 17.00 can meet the challenge with preparation and execution. Read this e-book to learn more about important topics such as identity theft, data breach prevention, mandatory encryption, and getting ahead of the game where Massachusetts data protection law is concerned.
How to Successfully Build Sales Processes: Sales Process Builder Kit by Landslide Technologies, Inc.
July 2010 - (Free Research) Studies have shown that sales teams that follow consistent sales processes for working sales opportunities experience a measurable and meaningful increase in revenue. Read this paper to learn more about how to successfully build sales processes with Landslide CRM Sales Process Builder Kit.
Give Me Something I Can Use: Sales Producing CRM for BtoB Sales Teams by Landslide Technologies, Inc.
July 2010 - (Free Research) Salespeople want to sell. It’s why you hired them, and it’s what you’re counting to move your organization forward. The last thing you should do is slow them down with endless, time-consuming data entry and reporting. Read this paper to learn how the Landslide CRM approach gives salespeople a tool that they will actually want to use.
Trend Micro Office Scan Trial by Trend Micro, Inc.
July 2010 - (Free Research) The OfficeScan 10.5 release is the industry’s first virtualization-aware endpoint security solution. It focuses on key enterprise level management features, increases scalability for consolidation of management servers, improves the Client & Server information exchange consistency and so much more.
SQL Server 2008 R2: What's new and what it means to you by Dell Inc., Microsoft and AMD
July 2010 - (Free Research) Considering a move to SQL Server 2008 R2? This webcast outlines the features you absolutely need to know about, with details on changes for BI, virtualization, licensing and more.
SQL Server virtualization: What's new and what's old by Dell Inc., Microsoft and AMD
July 2010 - (Free Research) SQL Server MVP Denny Cherry calls in to this podcast to discuss the usual challenges of virtualizing SQL Server, the benefits of working through such issues, and if SQL Server 2008 R2 and Hyper-V can help.
Sybase/ SAP Mobile Computing Resource Center by Sybase, Inc.
June 2010 - (Free Research) Now more than ever, professionals are relying on their mobile devices to work effectively in the field. Here, explore ways to automate sales processes, increase productivity and enhance customer service by taking advantage of SAP Business Suite Applications in the field with Sybase Mobiles Solutions for SAP. Review these resources to learn more.
More for Less: The Advantages of a Cloud Based Call Center by Contactual, Inc.
March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
AirMagnet Survey: Strategic Wireless LAN Design by AirMagnet
June 2010 - (Free Research) AirMagnet Survey is the most accurate mobile WLAN design and deployment solution for 802.11a/b/g/n indoor and outdoor wireless networks. It gathers critical Wi-Fi and RF spectrum information and generates detailed Wi-Fi performance maps of the results for easy network deployment, capacity planning, and optimization of wireless LANs.
E-Book: How to Select the Right Call Center Technology by Contactual, Inc.
June 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more!
The Hidden World of PDF Accessibility by Xenos Group Inc.
June 2010 - (Free Research) Online accessibility for the visually impaired is quickly becoming an integral part of many organizations’ customer satisfaction agendas. With PDF accessibility, enterprises with large statement requirements can ensure accessibility for the planning process for their ePresentment strategy, in particular PDF documents for statement and billing.
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