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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 15, 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Apply the power of CRM to build customer loyalty by Infor CRM February 07, 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. (EGUIDE) VIEW ABSTRACT | GO TO

Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge May 01, 2009 - (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bunnings builds on grid computing strategy with high-performance IBM® XIV® Storage Systems by IBM March 22, 2011 - (Free Research) When Bunnings, a retailer of home improvement and outdoor living products, needed to find a replacement for older storage systems that supported their vital business applications, they turned to IBM products. To learn how Bunnings benefited from this upgrade, read this case study. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

City University London Policy Challenge Report: Removing barriers to government using SME IT suppliers by ComputerWeekly.com August 18, 2010 - (Free Research) The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Access to the IT Infrastructure: Predictions for 2012 that Every IT Security Pro Needs to Know by FoxT December 28, 2011 - (Free Research) With the rise of consumerization and increasing movement of resources to the cloud, access management, enforcement and auditing have become more complex than ever before. And there are still some basic access management challenges that need to be addressed. This paper outlines 5 predictions for 2012 for access management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Virtualized Environments and Accelerating Cloud Computing by CA Technologies. June 18, 2010 - (Free Research) There is no question that virtualization offers compelling tangible benefits for an IT organization. Virtualization is inevitable, and cloud computing is a new opportunity. Read this paper to learn about virtualization security, the CA Technologies Access Control (AC) solution, and how to accelerate cloud computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Kill Five Birds with One Stone: Satisfying Multiple Regulations with Centralized Access Control Enforcement and Compliance Reporting by FoxT September 12, 2011 - (Free Research) Access this document to learn how your enterprise can more efficently and cost-effectively comply with today's regulatory environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Exalogic Elastic Cloud: Software Overview by Oracle Corporation March 01, 2011 - (Free Research) Oracle Exalogic Elastic Cloud Software is a specific set of enhancements made to the core Oracle Fusion Middleware products to optimize their performance on Exalogic. Read this paper for a software overview. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare November 16, 2007 - (Free Research) This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Big Data Using Sybase IQ VLDB Option by Sybase, Inc. December 01, 2011 - (Free Research) This brief white paper outlines information lifecycle management (ILM), a set of strategies for managing the growth, storage and retrieval of information over its useful life. Its goal is to ensure that frequently accessed data is returned as fast as possible, while controlling storage costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

So You Think WS08 R2 Remote Desktop Services (RDS) Will Meet All of Your Organization’s Needs? by Ericom Software January 27, 2011 - (Free Research) This paper examines how Microsoft Windows Server 2008 R2 remote desktop services (RDS) is a good, entry-level platform for simple deployments, low-complexity environments, and server based computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PowerTerm WebConnect Enhancements for WS08 R2 Remote Desktop Services by Ericom Software June 23, 2011 - (Free Research) Organizations considering Windows Server 2008 R2 Remote Desktop Services (RDS) should know that WS08 R2 (RDS) alone does not sufficiently provide many critical capabilities. Ericom PowerTerm WebConnect - the alternative to Citrix, extends the functionality of WS08 R2 Remote Desktop Services (RDS) with advanced centralized management. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Best Practices for Mobile Device Support by LogMeIn, Inc. February 01, 2012 - (Free Research) Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 16, 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc. February 01, 2012 - (Free Research) Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Sling Media - A Better Customer Experience with Integrated Support by LogMeIn, Inc. January 20, 2012 - (Free Research) Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Podcast: The Real Deal About Windows Server 2008 R2: Latest Security Enhancements  by Dell and Microsoft May 21, 2010 - (Free Research) This podcast compares the first and second releases of Windows Server 2008. Discover security improvements to this enhanced operating system and learn how they impact your small or mid-sized business. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Presentation Transcript: The Real Deal about Windows Server 2008 R2, Part 1 - Latest Security Enhancements by Dell and Microsoft May 21, 2010 - (Free Research) This presentation transcript compares the first and second releases of Windows Server 2008. Discover security improvements to this enhanced operating system and learn how they impact your small or mid-sized business. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Real Deal about Windows Server 2008 R2: Latest Security Enhancements by Dell and Microsoft May 21, 2010 - (Free Research) This videocast compares the first and second releases of Windows Server 2008.  Discover security improvements to this enhanced operating system and learn how they impact your small or mid-sized business. (VIDEO) VIEW ABSTRACT | GO TO

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc. March 2006 - (Free Research) The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Make smarter decisions with predictive analytics by Sybase, Inc. June 2011 - (Free Research) In this paper, discover how Sybase IQ infuses organizations with fast, flexible access to information and analytics. Explore trends, forecast supply chain inventories more accurately, and optimize marketing results in ways you never thought possible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

The New Branch Office - Simply Connected by Juniper Networks, Inc. December 2011 - (Free Research) Access this webcast to understand the emerging landscape of the new branch network, the security threats, and the corrective options to best address these challenges. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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