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Customer Relationship Management

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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft

March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.

(WHITE PAPER)

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Orion NetFlow Traffic Analyzer by SolarWinds, Inc.

February 10, 2009 - (Free Research) Many networking managers cite lack of visibility into network issues and performance as a common problem. They need the ability to identify which users and applications are consuming the most network bandwidth and which IP addresses are top talkers. Check out this download to learn how the Orion NetFlow Traffic Analyzer provides this information.

(TRIAL SOFTWARE)

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Microsoft Unified Communications: Innovations in Collaboration by CDW Corporation

February 09, 2010 - (Free Research) This webcast is an overview of Microsoft Unified Communications. Unified Communications can help you to collaborate with your coworkers, partners, and customers more effectively, setting up the environment for a "people-ready business."

(WEBCAST)

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Solving Your Lotus Notes Domino and Blackberry Problems by BlackBerry

March 2008 - (Free Research) This guide was compiled to help answer some of your most frequently asked BlackBerry questions.

(WHITE PAPER)

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