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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Operational Excellence: Enabling Sustained Growth : Spotlight on the Americas by SAP America, Inc.
January 23, 2009 - (Free Research) Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America, Inc.
July 01, 2007 - (Free Research) Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supply Chain Risk Management: Building a Resilient Global Supply Chain by SAP America, Inc.
January 29, 2010 - (Free Research) Read Aberdeen's study of those companies that have adopted a more holistic view of supply chain risks compared to lower-performing peers – and have made more progress in improving their supply chain processes and infrastructure in order to be better positioned to foresee, spot, and respond to potential disruptions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Decide to Survive: Four Imperatives that Make Decision Management Essential in Today's Uncertain Environment by FICO
February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing the Total Cost of Ownership of SME On-Premises Business Management Applications and SAP Business ByDesign by SAP
March 12, 2010 - (Free Research) In this document, we analyze the lifetime cost of ownership for a typical on-premises SME business management system and compare it to the cost of an equivalent SAP Business ByDesign implementation.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

E-Book: Pervasive BI: Driving A More Agile Enterprise by Attivio, Inc.
March 10, 2010 - (Free Research) This e-book from SearchDataManagement.com explores the value of BI, including its return on investment, the pros and cons of purchasing versus custom-building a BI application and how recent trends are changing the BI landscape.
(EBOOK) VIEW ABSTRACT | GO TO

Developing Mission Critical Applications with Open Source BI & Enterprise Reporting by Jaspersoft
March 18, 2009 - (Free Research) There are several high-quality Open Source BI solutions available today. If you're a BI pro, you've likely evaluated several BI solutions. However, there are new opportunities and still a few limitations with Open Source BI. This paper offers tips on how to evaluate Open Source BI so you can more easily find a solution that meets your needs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution
November 18, 2009 - (Free Research) Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution
June 09, 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond Search: Improve Insight and Decisions by Unifying Information by Attivio, Inc.
February 24, 2010 - (Free Research) This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Information Access: Agile Enterprises - Accelerating Information-Driven Business Processes by Attivio, Inc.
February 24, 2010 - (Free Research) This paper describes how unified information access bridges information silos by uniting content and data in one index, which enables more complete insight. This paper also details how Attivio helps companies cost-effectively provide comprehensive information availability and automated information-driven workflow to support business goals.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence Trends: The Next Generation of Performance Management by Attivio, Inc.
February 24, 2010 - (Free Research) BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analytics Partners - Delivering Faster and More Strategic BI by Oracle Corporation
January 28, 2009 - (Free Research) Analytics Partners chose to work exclusively with Oracle because of the strength and superiority of its product line, as well as confidence in Oracle's commitment to the emerging and mid-market as well as to its channel partners.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.
February 17, 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Monitor: ERP at the Speed of Light by Oracle Corporation
January 2007 - (Free Research) Quickly implementing an ERP software solution can be of tremendous benefit. Read this white paper to learn about easy-to-follow best practices for achieving a successful accelerated implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Managers Struggle to Make the Right Service Desk Choice! by Numara Software
December 2009 - (Free Research) Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Business Beyond Boundaries: Gaining Competitive Advantage in a Global Economy - A Joint SAP and Crossgate Paper by Crossgate
February 2010 - (Free Research) In today’s global economy, businesses are finding that traditional strategies for growth are no longer sufficient. This paper discusses challenges and opportunities related to business network transformation, best practices for leveraging a business process platform, the benefits of partnering with a Business-Ready Network and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Habits of Highly Green Customer Service Contact Centers by eGain Communications Corp.
February 2010 - (Free Research) This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Virtualization and Service Automation by Hewlett-Packard Company
February 2010 - (Free Research) The intent of this guide is to assist the smart enterprise with understanding virtualization’s fit into the rest of the IT environment.
(EBOOK) VIEW ABSTRACT | GO TO

Case Study: Manchester College Replaces a Failing Voicemail and Phone System by CDW Corporation
September 2009 - (Free Research) Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Madness? Mergers, Acquisitions, and Divestitures by SAP America, Inc.
October 2008 - (Free Research) This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Superstar CFO - Optimizing an Increasingly Complex Role by SAP America, Inc.
May 2007 - (Free Research) Read this CFO Research study to understand how CFOs should prioritize the external and company-wide mandates, as well as how they should manage the finance function itself.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leadership Makes the Difference during Times of Global Financial Crisis: Optimizing Business Cycles through Technology Investment by SAP America, Inc.
January 2009 - (Free Research) Investing in the right IT platform and end-to-end business processes enables companies to simplify the IT landscape and reduce total it cost.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Economist Intelligence Unit: A New Mandate for IT by SAP America, Inc.
April 2007 - (Free Research) Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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