On-line Customer Support Software, Hardware, Services and Research Papers

Customer Relationship Management

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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft

March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.

(WHITE PAPER)

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Self-Service: Putting Customers First Makes You a Winner by Microsoft

April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.

(WHITE PAPER)

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Expert strategies for making the most out of customer interactions by ColdSpark, Inc.

February 19, 2010 - (Free Research) In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.

(PODCAST)

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