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Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Fax with Document Workflows by Biscom Inc. February 2008 - (Free Research) Faxes received to a network fax server provide a number of opportunities to initiate document workflows, and the challenges of working with received faxes, and likewise the benefits, are substantial. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Titan Accelerates Shopzilla Shopping Engine, Delivering Customers Timely, Accurate Results by BlueArc Corp. January 2008 - (Free Research) Shopzilla, one of the largest databases on the internet, is refreshed multiple times daily. This whitepaper explains how high performance storage from BlueArc’s Titan storage system enables the company to deliver updates more quickly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Backup and Recovery Methodologies for Oracle by Datalink/NetApp June 2008 - (Free Research) This paper provides an introductory overview of some of the enterprise backup options available for Oracle data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM Online ® Offer by Microsoft May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about. (WHITE PAPER) GO TO WHITE PAPER

Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy by Marketbridge March 2008 - (Free Research) The goal of Relationship Marketing (RM) is to develop and maintain a base of committed customers who generate profit for the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor. March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience. by SAP America, Inc. June 2008 - (Free Research) This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3 by SAP America, Inc. March 2008 - (Free Research) The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviours. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2 by SAP America, Inc. March 2008 - (Free Research) Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1 by SAP America, Inc. March 2008 - (Free Research) Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behaviour. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business of SOA: Evolving an Agile Enterprise with Metastorm Enterprise™ by Metastorm May 2008 - (Free Research) Metastorm helps organizations realize business value from SOAs and achieve Enterprise Process Advantage®—a heightened level of business performance resulting from increased efficiency, control and agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining Marketing Management and Processes, a Merrill Lynch Success Story by Aprimo, Inc. June 2008 - (Free Research) This 2002 case study details Merrill Lynch’s GPC Marketing team that successfully implemented Aprimo’s Planning & Financial Management solution to better manage their $100 million-plus marketing spend. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Gartner's Magic Quadrant for Marketing Resource Management by Aprimo, Inc. June 2008 - (Free Research) MRM is a set of processes and capabilities designed to enhance a company’s ability to orchestrate and optimize internal and external marketing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lean Communications - Enabling Manufacturing Processes through Visual Technologies by TANDBERG. March 2008 - (Free Research) In every organization there are wasteful activities, both in operations and in communications. Seldom, however, are these activities conveniently labeled as wasteful, nor do these activities standout and beg for improvement. In fact… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Essential Information: Securing the Foundation of the Internet Business Platform by Websense, Inc. July 2008 - (Free Research) Today's threats use Web 2.0 to integrate daily operations that has changed the requirements for web security, email security and data loss prevention. Download this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whatever Happened to Service? by SERVICEPower. June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software. July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Information Server Demo - A Guided Tour of IBM Information Server by IBM. June 2008 - (Free Research) IBM Information Server is a revolutionary new data integration software platform from IBM that helps organizations derive more value from the complex, heterogeneous information spread across their systems. (DEMO) GO TO DEMO

The Enterprise Data Management Solution for Successful Mergers and Acquisitions by IBM. August 2008 - (Free Research) Read this white paper and explore how coexistence, absorption, best-of-breed and transformation can lead to successful mergers and acquisitions activities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tackle Data Growth Issues through the Power of Enterprise Data Management by IBM. August 2008 - (Free Research) This white paper describes how organizations can address data growth issues through the power of enterprise data management. As a recognized best practice, database archiving has proven effective in managing continued application data growth. (WHITE PAPER) GO TO WHITE PAPER

CRM for the Professional on the Go by BlackBerry March 2008 - (Free Research) Read this paper to find out what your customers are looking for from you, what mobile CRM really is, and steps and consideration for deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Secret behind Successful Retention Programs: Next-Generation Analytics by Portrait Software. April 2008 - (Free Research) The theme of this webcast is that analytics drives better marketing decisions and improves customer retention. It examines the shift away from creative dominated marketing to one driven by analytics, where customer insight produces optimal results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Application Security Regulations: Building Compliance In by Ounce Labs January 2008 - (Free Research) Ounce Labs is one of the leading source code analysis vendors to provide PCI-specific capabilities. Our solution provides your executives, analysts, developers and auditors with the answers they need to manage risk within your system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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